1. Contract Terms
These Terms & Conditions of Sale apply to all artificial plant products from Beleaves Ltd.
Any orders placed are subject to successful payment at checkout, which will be confirmed by email notification. The contract is subject to your right of cancellation (see section 5 below).
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible. Despite this, slight variations in items may occur. We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see in the
product images will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All product images are used with the permission of the originator and remain the copyright of the originator. This does not affect your statutory rights.
We use new and recycled packaging for sending our orders. The price of an item includes standard delivery and next day delivery is £7.90. This is a standard delivery per order to UK mainland addresses only excluding Highlands and Islands locations which are subject to a surcharge. Multiple items can be combined for a single customer in one order providing these are going to the same address. We currently only ship to address in the United Kingdom. We provide you with product information on the website. If there is anything which you do not understand, or if you wish to obtain further information, please contact us on email@example.com.
Prices on the website are in Pound Sterling and every effort is made to ensure the prices shown on the website are accurate at the time of placing an
order. If an item has been under priced in error, we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the
correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
Standard payment can be made by Credit/Debit card and shall be due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK card holders will be liable to pay.
No goods will be despatched until payment has been made in full, and the funds have cleared.
Our payment partner Klarna offer two further methods of payment. At checkout select to Pay Later or Split Into Three Financing option. Goods will be dispatched after confirmation of contract with Klarna.
Standard free delivery only includes most UK mainland addresses. Please see the delivery info page of our website for details. Delivery will be made to the address specified when you complete your order. Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the
delivery charges for the redirection. The charges will be the same as the original delivery charge.
Orders will be delivered within 2-4 working days after despatch excluding bank holidays. However, Beleaves Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If the delivery of the order is refused, or it fails due to you cancelling the contract, Beleaves Ltd will refund you within 30 days for any sum that has been paid by you with respect to the goods less the relevant delivery and return fee and our restocking fee of £12. By exercising your right to cancel, you are required to return the goods, at your own cost. Our
restocking fee of £12 will be deducted from your refund.
All our deliveries are made by fully tracked courier services. Please ensure you provide a delivery address where someone will be available to receive the delivery between 7am and 7pm, Monday to Saturday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will
be returned to us and both a re-delivery charge and restocking charge will be applicable to your order.
5. Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. Refunds can take up to 10 working days to process.
6. Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the item in writing by email firstname.lastname@example.org. If the fault is verified, we will replace the item within 5 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Courier delivery damage is also not covered unless the product is clearly signed for as “damaged” at the point of acceptance by your customer.
7. Item(s) Damaged on Arrival
In the unlikely event you receive a damaged product, you should notify us in writing by email within 24 hours of receipt of the goods. If the damage is verified, we will replace the item within 5 working days at no additional cost to you. Please note that a condition of the couriers used to transport our items is that all goods be checked on delivery and signed for as damaged if any damage is present. Acceptance of goods without checking indicates acceptance in good condition. No claims will be entertained by our couriers where products are found to be damaged but no damage was noted at the point of delivery. It is important you check thoroughly on delivery and ensure that if the product is damaged in any way that you indicate as such when signing for the item.
8. Returns Procedure
Products can be returned back to us at: Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG. The restocking fee is £12. The products must be in the original packaging and original condition or extra charges may apply. The return of any items is your responsibility. Returns are only accepted if they are received within 30 days of the original delivery. Before returning any items, you must inform Beleaves Ltd of the reason for the return and obtain an RMA number.
9. Limitation of Liability
Beleaves Ltd. will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Beleaves Ltd or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
10. Placing an Order
By placing an order with Beleaves Ltd. you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.
11. Data Protection
Beleaves Ltd. will take all reasonable precautions to keep the details of your order and payment secure. However, unless Beleaves Ltd. are negligent, we will not be liable for unauthorised access to information supplied by you. Payment card details are not stored by us but by our payment provider. Therefore none of your card details are stored on our website. Beleaves Ltd. will not supply your details to any third party.
- Pay later.
Further information and Klarnas user terms you can find . General information on Klarna you can find . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in .
13. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.